Please join us in congratulating the following employees for receiving an Epic Service Award!
Chris always goes above and beyond for guests, doing everything he can. He supports multiple departments and steps up when help is needed at the front desk, even though he works with the housekeeping department. Many guests have called after their trip to pass on a "thank you" to him for his assistance during their stay.
Lori learned that her roommate was going through challenging times. One evening, the roommate required medical assistance. Lori called for help and provided emergency care until professional help was able to arrive. Lori kept calm and acted in a safe, productive manner while helping save her roommate's life. She is the kind of team mate her team is proud to work with.
Sebastian shows exemplary ‘Signature Clubs standard’ customer service towards the Club members, business partners and his colleagues. He has worked tirelessly on a project for the Club to have an up to date, accurate membership database. His work ethic and self-motivation are appreciated. Sebastian is a highly-valued team member who takes the initiative to get things done on a daily basis and is always a pleasure to be around.
Dillon is working as a Supervisor at Oakley this summer. This summer has been a tough one for staffing. Dillon has been picking up additional hours at Oakley which did not stop him from volunteering to help every time someone asked for help at another store. He has supported many locations, selling outerwear or setting up bikes, and he always does it with genuine enthusiasm and positivity. He is the ultimate team player and a huge asset to the team!
Griffin constantly goes above and beyond to help the team and guests. Recently, one of the managers lost a family member and reached out for shift coverage, Griffin didn't hesitate and came in on his day off. Thank you Griffin for all you do, every day!
Jonathan has been picking up shifts with Product Sales and Services all summer long. Jonathan jumped into a ticket window right away and continues to exhibit a phenomenal guest service attitude. He has learned the products and systems very quickly and is always willing to help. He has sold tickets, greeted, scanned and even worked mini-golf. He's a positive member of the team and a joy to work with. A massive thank you to Jonathan for his exceptional service and contribution to the PSS team.
Michael continues to grow his leadership, takes initiative, has a positive attitude, and works to give every guest the experience of a lifetime. He regularly receives positive comments from guests. Here is one of the recent reviews: "Michael went way beyond the call of duty jogging up and down to get cars and providing us with local information since we're not from the area. He is a great employee and asset to your hotel. I think he deserves acknowledgment for his outstanding service.”
Gilma has been in the housekeeping department here at LAV for over 34 years and she consistently shows up for her team and leads by example. As the Executive Director of housekeeping, her support, genuine care, eye for detail, and strong owner/guest satisfaction is nothing but amazing.
Kim is always accommodating, she has been working directly with several group clients, and they all say how helpful she is. She leads the event managers exceptionally well and is a life saver when it comes to keeping notes on our groups. She consistently has the guests' best interest in mind and finds creative ways to accommodate their requests. We are so appreciative of all she does for her team.
A guest approached Ross at the bottom of Gondola One and asked about a small piece that she was missing from her hiking pole. Ross recognized the piece as something that he had found and thrown away the night before, thinking it was trash. Ross then went to the top of Gondola One and searched through the trash from the night before, finding the piece and reuniting it with the guest.
Thank you for your Epic Service!